Shipping + Refund Policy

The standard processing time is 24 – 72 hrs.

This processing time can change due to sales and/or holidays.

Once the payment has been verified, your products will be shipped within 7 – 14 business days.

Business days are Monday – Friday.

Please avoid delays in shipping by matching the shipping and billing address at checkout. 

ALL SALES ARE FINAL, due to the nature of this business.

Exchanges (if applicable) 

  • We only replace items if we have sent you the wrong item 
  • If you need to exchange an item, for the same item, send us an email at sales@blackitalyhairco.com
  • Send your item to: 10860 Warwick Blvd., Newport News, Va. 23601.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.